FAQs

1. How do I place my order?

  • Browse from the product section.
  • Select the item you want, and add to cart.
  • Check out and pay via selected payment method.
  • An automatic confirmation will be sent via email once order is successfully placed and received by our team.

 

2. What are the available payment methods?

  • Credit Card (Mastercard/Visa) For payments made using a credit card, automatic verification will be sent to your email and/or SMS once payment has been received by merchant.
  • Bank Transfer (BPI) Bank:
    • BPI Account Name:   United Limsun International Trading Corporation
    • Account Number:  0401 0087 56
  • GCash 

For payments made thru bank transfer/GCash, email the proof of payment to ecommerceinfo@unitedlimsun.com within 3 banking days from date order was placed, otherwise order will be voided.

Make sure to provide the following details for bank transfers: reference number, transaction date, amount paid, and source bank.

Follow this email subject format: Order #<space>First Name<space>Last Name

Email verification will be sent (within 3-4 banking days) to your email once our team receives the payment.

 

3. When will I receive my order?

NCR - 7 to 14 days upon payment verification
Luzon - 15 to 30 days upon payment verification
Visayas - 15 to 30 days upon payment verification
Mindanao - 15 to 30 days upon payment verification

Due to large numbers of order and ongoing system improvement, all confirmed paid orders from Oct 21 to 26 will be processed starting Oct. 29, 2020.

 

4. Warranty/Return Claims

Pacsafe Bags and other Accessories

Warranty claims are no longer applicable on items, but are still eligible for repairs for those bought under promotion.

Pacsafe Face Masks

For hygiene reasons, Pacsafe Face Masks do not accept returns and exchange of unsealed and used face masks unless deemed damaged or defective due to manufacturer fault.

U Elements

U Elements offers lifetime service warranty. If any defect due to faulty materials and/or workmanship occurs within the warranty period, U Elements will repair or service the product for free. Parts replacement is free until 1 year after purchase date.

CabinZero

CabinZero offers 10 year service warranty. If any defect due to faulty materials and/or workmanship occurs within the warranty period, CabinZero will repair or service the product for free.

The brand aslo offers extended warranty for up to 25 years when you sign-up at https://www.cabinzero.com/pages/warranty.

Mobework

Mobework offers 7 days replacement and 1 year service warranty. If any defect due to faulty materials and/or workmanship occurs within the warranty period, Mobework will repair or service the product for free.

Philips, Elecom, and Santeco

Philips, Elecom, and Santeco offer 1 year service warranty. If any defect due to faulty materials and/or workmanship occurs within the warranty period, brands will repair or service the product for free.

Hydrapak

Hydrapak offers lifetime year service warranty. If any defect due to faulty materials and/or workmanship occurs within the warranty period, Hydrapak will repair or service the product for free.

true! Compact UV Sanitizer + Dryer

true! Compact UV Sanitizer + Dryer offers 7 days replacement and 1 year service warranty. If any defect due to faulty materials and/or workmanship occurs within the warranty period, true! Compact UV Sanitizer + Dryer will repair or service the product for free.

true! No Contact Gadget and Uno

true! No Contact Gadget and Uno offers 7 days replacement and 30 days service warranty. If any defect due to faulty materials and/or workmanship occurs within the warranty period, brands will repair or service the product for free.

Dr. Cu

Dr. Cu Antimicrobial Copper Film has passed density, solubility and stability tests by various reputable testing companies in Korea, certifying its exceptional quality.

Hence, Dr. Cu Antimicrobial Copper Film do not accept returns and exchange of used and/or detached from backing film unless deemed damaged or defective due to manufacturing defect.

SmellWell and Artiart

SmellWell and Artiart offer 7 days replacement due to faulty materials and/or workmanship.

C-Secure

C-Secure offers 7 days replacement and 2 years service warranty. If any defect due to faulty materials and/or workmanship occurs within the warranty period, C-Secure will repair or service the product for free.

When claiming repairs under warranty, customers are required to provide the purchase receipts.

For more information, we’d be happy to assist you. Send your inquiries to ecommerceinfo@unitedlimsun.com

Monday to Friday: 9:00 PM to 4:00 PM

IMPORTANT NOTE: Collection receipt and sales invoice will be sent along with the purchased items upon delivery.