Dr. Cu FAQs
1. How do I place my order?
- Browse from the product section.
- Select the item you want, and add to cart.
- Check out and pay via selected payment method.
- An automatic confirmation will be sent via email once order is successfully placed and received by our team.
2. What are the available payment methods?
- Credit Card (Mastercard/Visa) For payments made using a credit card, automatic verification will be sent to your email and/or SMS once payment has been received by merchant.
- Bank Transfer (BPI) Bank:
- BPI Account Name: United Limsun International Trading Corporation
- Account Number: 0401 0087 56
For payments made thru bank transfer/GCash, email the proof of payment to firstname.lastname@example.org within 3 banking days from date order was placed, otherwise order will be voided.
Make sure to provide the following details for bank transfers: reference number, transaction date, amount paid, and source bank.
Follow this email subject format: Order #<space>First Name<space>Last Name
Email verification will be sent (within 3-4 banking days) to your email once our team receives the payment.
3. When will I receive my order?
Paid using a credit card, BPI, or GCash:
NCR - 4 to 7 days upon payment verification
Luzon - 10 to 14 days upon payment verification
Visayas - 12 to 16 days upon payment verification
Mindanao - 12 to 16 days upon payment verification
Payment verification for credit card transactions will be made by your bank.
Due to the current situation, expect possible delays in the delivery until shipping and logistics operations normalize.
4. Warranty/Return Claims
Dr.Cu Antimicrobial copper film has passed density, solubility and stability tests by various reputable testing companies in Korea, certifying its exceptional quality.
Hence, we do not accept returns and exchange of used and/or detached from backing film unless deemed damaged or defective due to manufacturing defect.
Please email email@example.com for further assistance.
For more information, we’d be happy to assist you. Send your inquiries to firstname.lastname@example.org
Tuesday to Thursday: 9:00 AM to 6:00 PM
Monday and Friday: 2:00 PM to 6:00 PM
IMPORTANT NOTE: Collection receipt and sales invoice will be sent along with the purchased items upon delivery.